Freelance & Senior Service Designer / Isobar
Csilla works with a wide range of clients to create digital products or non-digital services that offer joyful moments for customers and growth opportunities for businesses. She often leads research to understand needs, co-creates product strategy and concept, outlining key interactions of the solution. Her goal is to align all participants of the innovation process on a common goal - that of genuine innovation that stands the test of time.
How to use customer journey mapping and other mapping methods for designing financial products & services at an enterprise scale.