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12:00 pm

A repeatable process to define and track relevant user behaviour

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1:00 pm

How to use customer journey mapping and other mapping methods for designing financial products & services at an enterprise scale. (90 mins)

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11:00 am

The lunch is included in General Admission tickets.

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2:50 pm

Every workshop is a journey of experiences and it's your responsibility to design it. (60 mins)