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The Forking Paths of Banking

How can bank keep their place in their customers' lives in the time of ubiquitous banking?

Ákos Csertán
Design Strategist & Co-Founder / Frontira
About This Event

With traditional industry borders disappearing, and financial services becoming ubiquitous, financial institutions are facing new challenges - their services are becoming unbundled, and rebundled around customer relationships and experiences. Banks are facing a fork in the path: they either start innovating their services around experiences instead, or they will become the infrastructure providers. Both paths can make sense, but they require drastically different mindsets, methods and structures.

November 21, 2019
9:50 am
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