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1:30 pm

How to improve user tests today

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9:50 am

How can bank keep their place in their customers' lives in the time of ubiquitous banking?

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12:00 pm

A repeatable process to define and track relevant user behaviour

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1:00 pm

How to use customer journey mapping and other mapping methods for designing financial products & services at an enterprise scale. (90 mins)

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12:30 pm

Highs and lows of our journey during building up the design competency at MKB Fintechlab

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1:00 pm

How to prepare for project conflicts before they even happen? (90 mins)