There are a small group of banks who are transforming to be digital banks. As we all know, this is incredibly difficult for a long-established bank with thousands of people and millions of customers. What are they doing right? How are they doing it? Why do we think they are digital banks? Is there a way we could all follow their path?
During the last year, Chris Skinner has been travelling the world, talking to banks that are doing digital. He selected five to be case studies for his new book - JP Morgan Chase, ING, BBVA, DBS and China Merchants Bank. From those interviews and discussions, Chris has found many lessons from banks that are doing digital right, and will share these lessons with the audience.
The meetl team presents the fresh results of a design research on segmented fears & expectations of customers towards banking.