Highs and lows of our journey during building up the design competency at MKB Fintechlab
Around a year ago we started to build up the design competency at MKB Fintechlab. We believe that design thinking and human-centered design are able to build alliances and transform the culture as well. Our strategy was threefold: - Support the bank on the operative level with UI/UX/SD competencies- Build up the principles on organization level which will be the fundamental of a CX driven bank- Educate the people and change the mindset with the help of design thinking. I will transparently talk about the highs and lows of our journey.
Highlighting patterns of mistakes and ways to improve innovation efforts at legacy organizations