Design-driven banking - how Design Thinking transforms a bank

Highs and lows of our journey during building up the design competency at MKB Fintechlab

Norbert Gaál
Head of Design / MKB Fintechlab
About This Event

Around a year ago we started to build up the design competency at MKB Fintechlab. We believe that design thinking and human-centered design are able to build alliances and transform the culture as well. Our strategy was threefold: - Support the bank on the operative level with UI/UX/SD competencies- Build up the principles on organization level which will be the fundamental of a CX driven bank- Educate the people and change the mindset with the help of design thinking. I will transparently talk about the highs and lows of our journey.

November 21, 2019
12:30 pm
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